Items must be returned in their original condition. This means unworn, unwashed, unaltered, and with all original tags and packaging intact. Any item that has been used, damaged, or is missing parts may not be eligible for a return.
You have 14 days from the date of delivery to initiate a return. Requests made after this period may not be accepted. Please check your delivery confirmation SMS or email for the exact date.
Certain items are final sale due to hygiene or custom nature. These include:
- Personal care items (opened or used)
- Perishable goods and food items
- Customized or personalized products
- Gift cards and digital memberships
To start a return, log into your account or contact our support team using your order number. Select the item(s) you wish to return and provide a reason. Once submitted, you will receive a return authorization and pickup instructions.
For returns due to product defects or errors on our part, we will arrange a free reverse pickup. For returns due to preference or fit, a nominal return shipping fee may be deducted from your final refund amount.
Please pack the item securely in the original packaging if possible. If the original box is damaged, use a sturdy carton to prevent damage during transit. Ensure all accessories, manuals, and free gifts are included.
Once we receive your return, our warehouse team will inspect the item. This process typically takes 2-3 business days. You will be notified via email or SMS once the inspection is complete and your return has been approved.
Since all our orders are processed via Cash on Delivery (COD), cash refunds are not available. Approved refunds will be securely processed via direct Bank Transfer to your verified bank account. Alternatively, you may choose to receive instant store credit for future purchases.
After your return is approved, bank transfer refunds are processed within 5-7 business days. Please ensure you provide accurate bank account details when requested by our support team to avoid any delays in receiving your funds.
If you would like a different size or color, we recommend processing the return for the original item and placing a new COD order for the preferred item. This ensures you secure the stock you want immediately, as we do not offer direct exchanges.
If you receive an item that is damaged or defective upon delivery, please contact us within 48 hours with photos of the damage. We will arrange for a free return pickup and issue a full refund via bank transfer or ship a replacement.
Items purchased during a clearance event or marked as "Final Sale" cannot be returned or refunded unless they arrive damaged or defective. Please refer to the specific product page for individual item return eligibility before placing your order.